Term & Policy

Terms & Policies

1. Introduction

Welcome to Himalexo. By accessing or using our website (himalexo.co.uk) and purchasing our products (e.g. Himalayan Shilajit), you agree to comply with and be bound by the following Terms & Policies. Please read them carefully. If you disagree with any part, you should not use our website or purchase from us.

2. Eligibility & Account

  • You must be at least 18 years old (or of legal adult age in your country) to place an order.

  • You agree to provide accurate, current, and complete information when creating an account or placing orders.

  • You are responsible for maintaining the confidentiality of your account credentials (username, password) and for all activities that occur under your account.

3. Product Information & Lab Testing Claims

  • We take care to describe our products accurately, including ingredients, benefits, and purity claims (e.g., “100% UK-lab tested and pure Himalayan Shilajit”).

  • All lab tests must be verifiable and documented. We retain certificates and may provide them upon request.

  • However, we do not guarantee that the product effects will be identical for all users—individual results may vary.

4. Ordering & Payment

  • You may place orders via our website’s checkout process.

  • Prices are as listed on the site (inclusive or exclusive of VAT, as applicable) at the time of order.

  • We accept certain payment methods (e.g., credit/debit card, PayPal, etc.).

  • Payment is processed via secure gateways and must be completed before order fulfillment.

  • In the event of payment failure, we reserve the right to cancel the order.

5. Shipping & Delivery

  • Shipping is available to regions we specify (UK, international, etc.).

  • Delivery times depend on the destination and shipping method selected.

  • We aim to dispatch orders within a stated time (e.g. 1–3 business days) once payment is confirmed.

  • Delays may occur due to customs, carrier issues, or external factors beyond our control.

  • You are responsible for any additional import duties, taxes, or customs fees in your country.

6. Returns, Refunds & Cancellations

  • You may request a cancellation before your order is dispatched.

  • Once dispatched, we generally cannot cancel the order.

  • If the product arrives damaged, faulty, or not as described, you may request a return or replacement, subject to our return policy and within a reasonable time frame (e.g., within 14 or 30 days).

  • The product should preferably be unused or in original packaging (unless damaged).

  • Return shipping costs may be borne by the customer unless the fault lies with us.

  • After receiving the return and confirming its condition, we’ll process the refund (excluding original shipping cost, if applicable) or send a replacement.

7. Intellectual Property

  • All content on the Site (text, images, logos, branding, etc.) is owned or licensed by us and protected under copyright, trademark, and other intellectual property laws.

  • You may not reproduce, distribute, modify, or publicly display our content without prior written permission.

8. Disclaimers & Liability

  • Our products are supplements / natural health products (if applicable) and are not intended to diagnose, treat, cure, or prevent any disease (check local regulatory compliance).

  • Always consult with a healthcare professional before using our products, especially if you are pregnant, breastfeeding, have medical conditions, or are taking medications.

  • We do not guarantee specific results.

  • To the maximum extent permitted by law, we exclude liability for indirect or consequential losses arising from the use of our products or website.

  • Our total liability for any claim will not exceed the purchase price of the product in question.

9. Privacy & Data Protection

  • We collect personal information (name, address, email, payment details) to process orders and improve service.

  • We comply with relevant data protection laws (e.g. UK GDPR).

  • We will not sell or rent your personal data to third parties.

  • Some data (like anonymized usage data) may be used for analytics.

  • By purchasing, subscribing, or contacting us, you may receive marketing communications, which you may opt out of at any time.

10. Cookies & Tracking

  • We use cookies and similar technologies to enhance user experience, for analytics, and for marketing purposes.

  • You may disable cookies or control them via your browser settings, although that may affect site functionality.

11. Changes to Terms & Policies

  • We may revise or update these Terms & Policies from time to time.

  • The updated version will be posted on this page with an effective date.

  • Continued use of the site after changes constitutes acceptance of the new terms.

12. Governing Law & Dispute Resolution

  • These Terms & Policies are governed by the laws of England & Wales (or whichever UK jurisdiction you are based in).

  • Any dispute or claim arising out of or relating to these Terms & Policies shall be resolved in courts in that jurisdiction, or via alternative dispute resolution (mediation, arbitration) if agreed.